Gift Card

1. General Use
Digital gift cards may be used for purchases online through our website or in-store at our physical location. Physical gift cards are valid for in-store use only and cannot be redeemed online. Gift cards are not redeemable for cash and cannot be used to purchase other gift cards, except as required by law.

2. Expiration and Fees
Gift cards do not expire and are free from maintenance, activation, or service fees. However, we reserve the right to modify this policy with prior notice, as required by law.

3. Redemption
Digital gift cards can be redeemed online by entering the gift card ID at checkout, or in-store by presenting either the gift card ID or the barcode from the email to a store attendant. Physical gift cards must be presented at the time of purchase in-store only. Any remaining balance after a purchase will stay on the card for future use.

4. Delivery
Digital gift cards are delivered electronically via email to the recipient immediately after purchase. Please ensure the recipient’s email address is entered correctly, as we are not responsible for undelivered or misdirected cards due to incorrect information.

5. Lost, Stolen, or Damaged Cards
We are not responsible for lost, stolen, or damaged gift cards—digital or physical. Gift cards should be treated like cash. Unauthorized use will not be refunded or replaced.

6. Refunds and Exchanges
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Any refunds or returns for purchases made with a gift card will be subject to the return policy of the store where the purchase was made.

7. Balance and Transaction History
You can check the balance and transaction history of your gift card by calling the store directly. A store representative will assist you with any questions related to your card.

8. Fraud and Abuse
We reserve the right to deactivate, reject, or cancel any gift card—digital or physical—if we suspect fraud, abuse, or a violation of these terms. Legal action may be taken where applicable.

9. Changes to Terms and Conditions
We may update these terms and conditions at any time. Any updates will be posted on our website and will apply to all current and future gift card use.

10. Customer Support
For questions or assistance with your gift card, please contact our Customer Support team or call the store directly.

A Note About Our Floral Designs

The photos shown on our website are intended to represent the overall style, color palette, and feeling of a floral design. Some arrangements may feature one-of-a-kind vases or unique design elements that cannot be exactly replicated.

While your arrangement may not look identical to the photograph, the overall look, style, color scheme, and “personality” of the design will be preserved.

Flowers and containers may occasionally need to be substituted due to seasonality, weather, availability, or market conditions. When substitutions are necessary, we will select flowers and containers of equal or greater value while maintaining the intended style, color palette, and overall appearance of your selected design.

If a particular flower, color, container, or design element is especially important to you, please include it in the Florist Instructions at checkout or contact us before placing your order so we can confirm availability.

Our goal is always to create something beautiful that captures the same feeling as the design you selected.